Frequently Asked Questions
Whether it’s your first time hiring, or you have some questions regarding how Yahire operates, these frequently asked questions should help.
- What is the standard hire period?
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The item prices on our website cover you for up to 5 days of hire. If you require a longer hire period, we can provide you with bespoke pricing. Longer term hires get a proportionate better hire rate than standard.
Found a cheaper price?At Yahire we pride ourselves on the value for money we offer. If you have a cheaper like for like price let our team know and we can see what we can do.
- What if my event is cancelled?
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We have a generous cancellation policy in place that allows you to cancel your event up to 7 days before delivery for free.
COVID-19 policyWe have also created a COVID-19 cancellation policy to help make planning events easier. If the government changes restrictions so you can no longer legally do your event, you can cancel up until the day before with just a small £25 admin fee (as per our T&C).
- What is the deposit for?
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Deposits are standard in the hire industry. They are held whilst goods are on hire to protect against any damage or loss.
- When should I confirm by?
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As soon as possible. Even if you still need to make some changes or don’t have the final items, it’s best to at least reserve your delivery slots.
Some items on your quote could be just a couple of bookings away from being out of stock. We wouldn’t want to let you down if you confirm closer to your event.
- What is the slight damage waiver?
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This covers you for minor damage of the items on hire (scratches, marks, etc.), protecting the hirer against charges from just normal wear and tear.
- What is the catering cleaning charge?
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This covers for the use of our professional cleaning equipment. All our catering equipment is professionally cleaned before and after each hire, all you need to do is wipe/rinse off any food and put it back into the provided catering boxes.
- What is the difference between delivery options?
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Economy is the best value, it gives us a bigger window to deliver and makes the route as efficient as possible. We usually deliver the day before your event and collect the day after.
Morning, midday, or afternoon are slightly more expensive but give you a better idea when to expect our arrival.
Specific is for when you need delivery at a set time. This is charged at a premium – the wider the window, the cheaper it is.
Self-collection/Self-Return is the free option, for when you can arrange your own transport from our warehouse at Unit 13 Cranford Way, London, N8 9DG.
We can arrive any time within the delivery window, so please ensure this works for you and considers your set up time.
- Will I be notified before delivery?
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Delivery routes are not finalised until the day before delivery. You can contact our logistics team the day before delivery for an ETA.
Drivers will endeavor to give a call ahead 30 minutes before arrival on the day of delivery or collection, but this cannot be guaranteed due to phone signal or no answer.
- Do you setup the items?
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We can set up and dismantle items, but this is a bespoke service and not standard. Please inform us before delivery of what is required and our team can assist you.
- When do I receive my deposit back?
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As long as everything went well during the hire (as per our T&C), your deposit will be refunded back to your account within 5–10 working days. For any assistance, you can contact our finance team.
1 month ago
We hired our wedding furniture (trestle tables and chiavari chairs) from Yahire and the experience from start to finish was fantastic. We were supported by Rae Stalley who was excellent. The delivery and collection all went smoothly and the price was reasonable and competitive. We were on the fence initially about hiring furniture as our venue supplied its own tables and chairs but we're so glad we did because Yahire's furniture really transformed the space - we were so happy! View full review
1 month ago
Excellent service from Yahire. We needed furniture at quite short notice, and they were able to fit us in, which really got us out of a difficult situation. Sam and the team were incredibly helpful, responsive and easy to deal with throughout. Our delivery logistics were a little complicated, but everything was handled efficiently and sorted without any fuss. I also really liked the tracking facility, which made it easy to see exactly when the delivery was due and gave us peace of mind on a busy event day. The furniture arrived in excellent condition, and both the delivery and collection were prompt and professional. A reliable company with great customer service – I'd definitely use Yahire again and would happily recommend them. View full review
1 month ago
I had a great experience with Ya Hire from start to finish. The team was professional, reliable, and made the whole process straightforward. The furniture was delivered on time, and really enhanced our event. A special thanks to Sam, who was fantastic to work with throughout — responsive, helpful, and always happy to answer any questions. I'd definitely recommend them and look forward to working with them again in the future. View full review
1 month ago
We hired our wedding furniture (trestle tables and chiavari chairs) from Yahire and the experience from start to finish was fantastic. We were supported by Rae Stalley who was excellent. The delivery and collection all went smoothly and the price was reasonable and competitive. We were on the fence initially about hiring furniture as our venue supplied its own tables and chairs but we're so glad we did because Yahire's furniture really transformed the space - we were so happy! View full review
1 month ago
Excellent service from Yahire. We needed furniture at quite short notice, and they were able to fit us in, which really got us out of a difficult situation. Sam and the team were incredibly helpful, responsive and easy to deal with throughout. Our delivery logistics were a little complicated, but everything was handled efficiently and sorted without any fuss. I also really liked the tracking facility, which made it easy to see exactly when the delivery was due and gave us peace of mind on a busy event day. The furniture arrived in excellent condition, and both the delivery and collection were prompt and professional. A reliable company with great customer service – I'd definitely use Yahire again and would happily recommend them. View full review
1 month ago
I had a great experience with Ya Hire from start to finish. The team was professional, reliable, and made the whole process straightforward. The furniture was delivered on time, and really enhanced our event. A special thanks to Sam, who was fantastic to work with throughout — responsive, helpful, and always happy to answer any questions. I'd definitely recommend them and look forward to working with them again in the future. View full review
1 month ago
Fantastic service from arranging tables and benches over the phone with Rachael, who was incredibly helpful. Prompt and swift delivery from professional and friendly guys. Overall great service. Definitely recommend and would use again. Thanks View full review
1 month ago
Late order during a peak period but Rae was very helpful in suggesting alternatives and facilitating the order to meet the deadlines. Delivery guys were great - very helpful and professional on an extremely hot day. Collection was within the specified time window and again both guys were friendly and efficient. The condition of the furniture was excellent and overall standard very good. No hesitation to recommend Rae and the rest of the team we came in contact with. View full review
1 month ago
Yahire were fantastic to work with, super comms and straightforward payment and refund structure. Rae Stalley get 5 Stars from me.