Frequently Asked Questions

Whether it’s your first time hiring, or you have some questions regarding how Yahire operates, these frequently asked questions should help.

What is the standard hire period?

The item prices on our website cover you for up to 7 days of hire. If you require a longer hire period, we can provide you with bespoke pricing. Longer term hires get a proportionate better hire rate than standard.
Found a cheaper price?
At Yahire we pride ourselves on the value for money we offer. If you have a cheaper like for like price let our team know and we can see what we can do.

What if my event is cancelled?

We have a generous cancellation policy in place that allows you to cancel your event up to 7 days before delivery for free. We also have created a COVID-19 cancellation policy, helping make planning events at this time easier. If the government change restrictions to mean you can no longer legally do you event, you can cancel up until the day before the event with just a small £25 admin fee (as per our T&C).

What is the deposit for?

Deposits are standard in the hire industry. They are held whilst goods are on hire to protect against any damage or loss.

When should I confirm by?

As soon as possible. Even if you still need to make some changes or don’t have the final items, it would be best to at least reserve your delivery slots. Some items on your quote could just be a couple of bookings away from being out of stock. We wouldn’t want to let you down if you confirm closer to your event.

What is the slight damage waiver?

This covers you for minor damage of the items on hire (scratches, marks, etc.), protecting the hirer against charges from just normal wear and tear.

What is the catering cleaning charge?

This covers for the use of our professional cleaning equipment. All our catering equipment is professional cleaned before and after each hire, all you need to do it wipe/rinse off any food and put back into the provided catering boxes.

What is the difference between delivery options?

Economy is the best value, it gives us a bigger window to deliver in and therefore can make the route as efficient as possible. We usually would deliver the day before your event and collect the day after.
Morning, midday, or afternoon are slightly more expensive than economy but give you a better idea when to expect our arrival.
Specific is for when you have a tight event schedule and need it arriving at a set time. This is charged at a premium, the wider the window given the cheaper it is.
Self-collection/Self-Return is the free option, for when you can arrange your own transport from our warehouse at Unit 13 Cranford way, London, N8 9DG. We can arrive any time within the delivery window, so please be mindful that this works for you and considers your set up time.

Will I be notified before delivery?

Delivery routes are not finalised until the day before delivery. You can contact our logistics team the day before delivery for an ETA. Drivers will endeavor to give a call ahead 30 minutes before arrival on the day of delivery or collection. This can not be guaranteed due to poor phone signal or no answer

Do you setup the items?

We can set up and dismantle items but this is a bespoke service and is not as standard, you would need to inform us before delivery of what is required and our team can assist you.

When do I receive my deposit back?

As long as everything went well during the hire (as per our T&C), your deposit will be refunded back to your account within 5-10 working days. For any assistance you can contact our finance team.

Still have questions?

Our team is always on hand to help, feel free to get in touch via email or phone.